Renewing your membership
Logging in to your membership
- Where does my MoMA login work?
- Can I continue to log in with my last name and member number?
- Can I use my existing login from MoMA Design Store as my MoMA login?
- I received a message saying I already have an account with you, but I don’t know my password.
- I forgot my password and followed the prompt to reset it, but I didn’t receive an email.
- I created a login, but it’s not connected to my membership.
Managing your membership
- How can I get a new hard copy of my membership card?
- How can I get a receipt for my tax-deductible membership gift?
- How do I change my mailing and/or email address on file?
- What is my member number?
- When does my membership expire?
- Why don’t I receive a list of upcoming events and films in the mail?
Discounts and other categories
Digital membership cards
Benefits
- Does my membership include reciprocal entry to other museums?
- How can I get an update on my Design Store order?
- How do I access Virtual Cinema?
- How do I apply my membership discount online at the MoMA Design Store?
- My membership is currently active, but my online account at MoMA Design Store says that it is expired/not recognized. How can I fix this?
- Why didn’t I receive my discount, free shipping, or gift wrap with my Design Store order?
Timed ticketing
- Can I change the date or time of the reservation I made?
- Do I have to reserve timed tickets as a member?
- Do I need a ticket for my child (16 and under)?
- How can I reserve tickets if I have a membership through my company or am an AAM or ICOM member?
- How many guest tickets do I receive as an Access member?
- I did not receive the email confirmation for my reservation. Can I have it resent to my email address?
Giving a gift membership
- How/where can I give a gift membership?
- Can I include a personalized note with the gift membership?
- How is the gift recipient notified of their membership?
- I want to give the gift recipient their membership card. Can you send the physical member card to me directly?
- What if I do not know the recipient's email address or mailing address?
- Can the recipient of my gift choose when their membership starts?