Renewing your membership
- When does my membership become active?
- Can I renew my membership via an IRA or Donor-Advised Fund?
- How do I apply a promo code to my membership renewal?
- How can I upgrade my membership?
- I want to renew by mailing a check. Where should I send it?
- How long does it take for my renewal check to process?
Logging in to your membership
- Can I continue to log in with my last name and member number?
- I received a message saying I already have an account with you, but I don’t know my password.
- I forgot my password and followed the prompt to reset it, but I didn’t receive an email.
- I created a login, but it’s not connected to my membership.
- Why is my password not accepted when I try to create a login?
- Why is my password auto-filled on your website?
Managing your membership
Membership cards
Discounts and other categories
Member home and other benefits
- Can my guests accompany me to Member Previews and Last Looks?
- Does my membership include reciprocal entry to other museums?
- How can I find out about upcoming member events?
- How can I get an update on my Design Store order?
- How do I access my Member home?
- How do I apply my membership discount online at the MoMA Design Store?
Timed ticketing
- Do I need a ticket for my child (16 and under)?
- Do I need to make an advanced ticket reservation as a member?
- How many guest tickets can I reserve as an Access member?
- I did not receive the email confirmation for my reservation. Can I have it resent to my email address?
- I’m a member, but I’m not able to accompany my guest on their visit to the Museum—can they visit without me?
- My membership category permits me to bring a guest—how do I reserve a ticket for them?
Giving a gift membership
- How/where can I give a gift membership?
- Can I include a personalized note with the gift membership?
- How is the gift recipient notified of their membership?
- I want to give the gift recipient their membership card. Can you send the physical member card to me directly?
- What if I do not know the recipient's email address or mailing address?
- Can the recipient of my gift choose when their membership starts?
Membership referral program
- I referred a friend to membership—why didn’t I receive an email with a Design Store gift card?
- Do the Design Store gift cards expire? Is there a minimum purchase? Can multiple gift cards be combined?
- How do I know when I've successfully referred a friend?
- Is there a limit to how many friends I can refer, or how many rewards I can earn?
- As a member, what conditions must be met for me to earn a reward?
- Where can I access the referral program?