General

Renewing your membership

• How do I apply a promo code to my membership renewal?
• How can I upgrade my membership?
• I want to renew by mailing a check. Where should I send it?
• How long does it take for my renewal check to process?
• My membership is enrolled in automatic renewal. How can I update this information?

Logging in to your membership

• Where does my MoMA login work?
• Can I continue to log in with my last name and member number?
• Can I use my existing login from MoMA Design Store as my MoMA login?
• I received a message saying I already have an account with you, but I don’t know my password.
• I forgot my password and followed the prompt to reset it, but I didn’t receive an email.
• I created a login, but it’s not connected to my membership.

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Managing your membership

• How can I get a new hard copy of my membership card?
• How can I get a receipt for my tax-deductible membership gift?
• How do I change my mailing and/or email address on file?
• What is my member number?
• When does my membership expire?
• Why don’t I receive a list of upcoming events and films in the mail?

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Discounts and other categories

• How can I sign up for a membership with my IDNYC?
• Do you offer discounts to artists?
• Do you offer discounts to students?
• Do you offer discounts to seniors?
• Do you offer discounts to members who live outside of New York?
• What is the best membership category for families?

Digital membership cards

• How can I download my digital membership card to my smartphone?
• Can I print out the barcode of my digital membership card and use it for admission?
• I don’t have a smartphone; how can I get a hard copy of my membership card?

Benefits

• Does my membership include reciprocal entry to other museums?
• How can I get an update on my Design Store order?
• How do I access Virtual Cinema?
• How do I apply my membership discount online at the MoMA Design Store?
• My membership is currently active, but my online account at MoMA Design Store says that it is expired/not recognized. How can I fix this?
• Why didn’t I receive my discount, free shipping, or gift wrap with my Design Store order?

Timed ticketing

• Can I change the date or time of the reservation I made?
• Do I have to reserve timed tickets as a member?
• Do I need a ticket for my child (16 and under)?
• How can I reserve tickets if I have a membership through my company or am an AAM or ICOM member?
• How many guest tickets do I receive as an Access member?
• I did not receive the email confirmation for my reservation. Can I have it resent to my email address?

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Giving a gift membership

• How/where can I give a gift membership?
• Can I include a personalized note with the gift membership?
• How is the gift recipient notified of their membership?
• I want to give the gift recipient their membership card. Can you send the physical member card to me directly?
• What if I do not know the recipient's email address or mailing address?
• Can the recipient of my gift choose when their membership starts?

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